A: Dimes N Slimez (DNS) offers apparel, custom and personalized creations, and 360° event experiences. Our custom services include embroidery, DTF printing, HTV vinyl, personalized items, business and bulk orders, and select one-of-one creations.
Q: How long does it take to process an order?
A: Ready-to-ship orders are typically processed within 1–3 business days. Custom and personalized orders require additional production time depending on the item, quantity, design, and customization method. An estimated turnaround time will be provided or confirmed with your custom order quote.
Q: How long does shipping take?
A: Shipping times vary depending on the shipping method, destination, and carrier. Shipping time begins after your order has been processed and handed over to the carrier. Tracking information will be provided when available.
Q: Do you accept custom orders?
A: Yes! DNS offers custom apparel and personalized creations using services such as embroidery, DTF printing, HTV vinyl, and other customization methods. Submit a Custom Order Request with your idea, quantity, colors, sizes, and design inspiration, and we'll follow up with pricing and next steps.
Q: Can DNS provide the apparel or items for my custom order?
A: Yes. DNS can source garments and select items for custom orders. Available styles, brands, colors, and pricing may vary based on your request and current supplier availability.
Q: Do you accept business or bulk orders?
A: Yes. We welcome business, team, organization, event, and bulk customization requests. Pricing depends on the item, quantity, design, customization method, and number of design locations. Submit a Custom Order Request for a quote.
Q: Can I upload my own logo or design?
A: Yes. You can upload your logo, artwork, or inspiration when submitting a Custom Order Request. Please make sure you have permission or the necessary rights to use any artwork, logos, images, or other materials you submit.
Q: What is your return policy?
A: Eligible ready-to-ship merchandise may be returned in accordance with our Returns & Refunds Policy. Custom, personalized, made-to-order, and one-of-one items are generally final sale once production begins. Please review our Returns & Refunds Policy for complete details.
Q: Do you have a storefront?
A: DNS currently operates online and does not have a public retail storefront. Orders and service requests can be submitted through our website.
Q: Do you offer local delivery?
A: Local delivery may be available for qualifying orders and locations. Availability will be confirmed when applicable.
Q: Do you offer 360° photo booth experiences?
A: Yes! DNS offers 360° event experiences for birthdays, baby showers, weddings, engagements, graduations, corporate and brand events, private parties, and other celebrations.
Q: How do I request a 360° event date?
A: Submit a 360° Event Experience request through our website with your event date, location, event type, estimated guest count, and preferred package. We will review your request and follow up with availability and next steps. Submitting a request does not reserve your event date.
Q: How do I reserve my 360° event date?
A: Your event date is not reserved until DNS confirms your booking and the required 30% non-refundable retainer has been received. The remaining balance is due 7 days before your event unless otherwise stated in your booking agreement.
Q: What areas do you service for 360° events?
A: DNS provides 360° event services in New Jersey, New York, and surrounding areas. Packages include travel within 20 miles of the DNS service area. Additional travel fees may apply outside that range, and tolls, parking, venue fees, or other event-related expenses may also apply.
Q: How can I contact DNS?
A: For general questions, order assistance, custom requests, or event questions, contact us at jim@dimesnslimez.com. Please allow 1–2 business days for a response.
