RETURNS & REFUNDS
We want you to be happy with your Dimes N Slimez purchase. Please review our return and refund policy below before placing your order.
STANDARD / READY-TO-SHIP ITEMS
Eligible ready-to-ship merchandise may be returned within 7 days of delivery.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- With original tags attached, when applicable
- In its original packaging, when applicable
- Accompanied by proof of purchase
To request a return, contact jim@dimesnslimez.com within 7 days of delivery.
Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.
CUSTOM & PERSONALIZED ITEMS
Because custom and personalized products are created specifically for you, all custom and personalized sales are final once production has begun.
This includes, but is not limited to:
Custom apparel, embroidery, DTF printed items, HTV designs, personalized gifts, event favors, one-of-one creations, and other made-to-order products.
Customers are responsible for reviewing and approving all submitted details, including spelling, names, dates, sizes, colors, quantities, placement, and other customization information.
Once a design or order has been approved and production has begun, changes, cancellations, returns, or refunds may not be possible.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when you receive it.
If your item arrives damaged, defective, or different from what was approved or ordered, contact us at jim@dimesnslimez.com as soon as possible.
Please include your order number and clear photos of the issue so we can review your request.
If the issue resulted from an error on our part, we will work with you to make it right.
SALE & FINAL-SALE ITEMS
Sale, clearance, and items specifically marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
EXCHANGES
For eligible non-custom merchandise, we do not guarantee direct exchanges.
If a return is approved, you may return the eligible item and place a new order for the item, size, or style you prefer.
Custom and personalized items are not eligible for exchange unless there is a verified error or defect attributable to Dimes N Slimez.
REFUNDS
Once an approved return is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to an error by Dimes N Slimez.
360° EVENT BOOKINGS
360° event services are subject to separate booking, deposit, cancellation, and rescheduling terms provided during the booking process.
Event deposits and payments are not governed by the merchandise return policy above.
Please review your event booking terms carefully before submitting payment.
QUESTIONS?
Questions about a return, refund, custom order, or event booking can be sent to:
Please allow 1–2 business days for a response.