DNS 360° EVENT BOOKING POLICY

Thank you for choosing Dimes N Slimez to be part of your celebration! Our goal is to provide a fun, professional, and memorable 360° Photo Booth Experience.

Please review the following booking policies before reserving your event.

BOOKING & PAYMENT

A 30% non-refundable retainer is required to reserve your event date and time.

The remaining balance is due 7 days before your event.

Your event date is not officially reserved until your retainer has been received and your booking has been confirmed by DNS.

Events booked less than 7 days before the event date require payment in full at the time of booking.

CANCELLATIONS & RESCHEDULING

The 30% booking retainer is non-refundable.

Clients wishing to reschedule should contact DNS at least 7 days before the scheduled event.

Your retainer may be transferred one time to another available date occurring within 6 months of the original event date, subject to availability.

Rescheduling requests made less than 7 days before the event are not guaranteed and may be subject to a rescheduling fee.

If an event is canceled more than 7 days before the scheduled event date, payments made beyond the 30% non-refundable retainer will be refunded, less any non-refundable custom products, materials, permits, travel arrangements, or third-party expenses already incurred specifically for the event.

Cancellations made within 7 days of the scheduled event will result in forfeiture of all payments made.

OUTDOOR EVENTS & WEATHER

Outdoor 360° experiences are available when weather and venue conditions permit.

A covered, dry, level setup area with adequate space and a suitable power source must be provided.

DNS will not operate the 360° Photo Booth in rain, standing water, high winds, severe weather, or other unsafe conditions.

DNS reserves the right to temporarily pause or discontinue service when conditions create a safety risk to guests, staff, or equipment.

An indoor or appropriately covered backup location is strongly recommended for outdoor events.

If severe weather prevents DNS from safely providing service, we will work with the client to determine an appropriate rescheduling option, subject to availability.

TRAVEL, PARKING & VENUE FEES

Standard packages include travel within 20 miles of our service area.

Events outside this area may require an additional travel fee.

Tolls, parking, valet charges, garage fees, permits, venue access charges, and similar expenses are not included unless specifically stated in your quote.

NYC events and locations requiring significant travel, parking, tolls, or special access will be quoted individually.

EVENT TIME & ADDITIONAL TIME

Your 360° Photo Booth Experience begins and ends at the times stated in your booking agreement.

DNS setup and breakdown time are separate from your purchased booth time.

If an event begins late because of the client, venue, guests, or circumstances outside DNS's control, the originally scheduled ending time will remain in effect.

If a delay is directly caused by DNS, we will make reasonable efforts to provide the full amount of purchased booth time.

Additional booth time may be purchased for $125 per hour, with a one-hour minimum, subject to availability. Additional time must be approved by DNS and paid before the extension begins.

SETUP, SPACE & POWER

Clients must provide a safe, clean, level, and accessible area with adequate room for the 360° platform, camera arm, equipment, attendant, and participating guests.

A reliable electrical outlet within a reasonable distance of the setup area must be available.

DNS must be informed in advance of stairs, freight-elevator requirements, loading docks, security procedures, certificates of insurance, restricted setup periods, or special loading and parking requirements.

Additional charges may apply when unusual venue requirements result in additional labor, waiting time, parking, permits, or other expenses.

The DNS 360° platform accommodates a maximum of four guests at one time.

GUEST SAFETY & CONDUCT

All participants must follow instructions provided by the DNS attendant.

Jumping, interfering with the camera arm, moving equipment, or otherwise using the equipment in an unsafe manner is prohibited.

DNS may refuse participation to anyone whose behavior is unsafe, threatening, excessively disruptive, or creates a risk to guests, staff, or equipment.

Young children must be appropriately supervised by a responsible adult.

Guests who are excessively intoxicated or unable to safely participate may be refused access to the platform.

If unsafe behavior continues after a warning, DNS may pause or discontinue service. Service time lost because of guest misconduct will not automatically be extended or refunded.

Clients may be held responsible for equipment damage caused by intentional acts, misuse, negligence, or failure by the client or their guests to follow safety instructions. This does not include ordinary wear and tear or equipment malfunction not caused by the client or guests.

TECHNICAL DIFFICULTIES

DNS will make reasonable efforts to ensure equipment is prepared and operational for your event.

If a technical issue occurs, our attendant will make reasonable efforts to restore service as quickly as possible.

Minor interruptions that are promptly resolved do not automatically qualify for a refund.

If a technical problem caused by DNS results in a significant loss of purchased booth time, DNS may provide additional service time when possible, a partial refund or credit, or another reasonable resolution based on the amount of service affected.

DNS is not responsible for interruptions caused by venue power failures, internet or cellular connectivity, venue restrictions, guest interference, unsafe conditions, or circumstances outside our reasonable control.

DIGITAL SHARING

Instant digital sharing depends on reliable internet or cellular connectivity at the venue.

If adequate connectivity is unavailable during the event, videos may be delivered or made available for sharing after connectivity has been restored.

CUSTOM DESIGNS & EVENT DETAILS

Custom overlays, welcome screens, props, music selections, personalized keepsakes, and other event-specific features may require information and approval from the client.

Standard digital customization information should be submitted and approved at least 7 days before the event.

Physical personalized products may require additional production time. Applicable deadlines will be provided with your quote.

Clients are responsible for reviewing names, spelling, dates, colors, quantities, placement, and other customization information before approving designs.

Once a design has been approved and production has begun, changes may not be possible and additional fees may apply.

Music selections are subject to availability, licensing restrictions, platform limitations, and software compatibility.

EVENT PHOTOS & VIDEOS

Videos created through the DNS 360° Experience are intended for participating guests and clients to enjoy and share.

DNS will not use identifiable event photos or videos for public marketing solely because a client booked our services.

Permission to use selected event content for DNS promotional purposes will be requested separately.

Choosing not to provide marketing permission will not affect your booking or service.

DNS is not responsible for content independently downloaded, recorded, posted, or shared by event guests.

DNS CANCELLATIONS & UNFORESEEN CIRCUMSTANCES

In the unlikely event that DNS must cancel and cannot provide the contracted service, payments for services DNS is unable to provide will be refunded.

When appropriate and agreed upon by both parties, payments may instead be transferred to another available event date.

Neither party will be responsible for a failure or delay caused by extraordinary circumstances reasonably outside their control, including severe weather, natural disasters, government restrictions, widespread power outages, venue closures, or transportation emergencies.

When possible, DNS and the client will work together to determine an appropriate rescheduling solution.

Non-refundable event-specific products, materials, permits, travel arrangements, or third-party expenses already incurred may be excluded from transferable credits or refunds when applicable.

RIGHT TO REFUSE OR DISCONTINUE SERVICE

DNS reserves the right to refuse, pause, or discontinue service when conditions create a reasonable safety risk to guests, staff, or equipment, including dangerous weather, threatening or abusive behavior, unsafe venue conditions, illegal activity, or repeated failure to follow safety instructions.

Refund eligibility under these circumstances will depend upon the reason service was discontinued and the applicable terms of the booking agreement.

QUESTIONS?

Questions about your 360° booking?

Email jim@dimesnslimez.com and please allow 1–2 business days for a response.

Dimes N Slimez
Your Event. In 360°.